Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person. They respond to phone and email requests for help. Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers haveĬomputer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users.Train users to work with new computer hardware or software, such as printers, word-processing software, and email.Set up or repair computer equipment and related devices.Walk customers through the recommended problem-solving steps.Ask customers questions to properly diagnose the problem.Pay attention to customers' descriptions of their computer problems.They often work under network and computer systems administrators, who handle more complex tasks.Ĭomputer user support specialists typically do the following: Network support specialists may assist computer users through phone, email, or in-person visits. Solving an information technology (IT) problem promptly is important because organizations depend on their network systems. Maintenance can be performed daily, weekly, or monthly and is important to an organization's disaster recovery efforts. They play an important role in the routine maintenance of their organization's networks, such as performing file backups on the network.
Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systemsĬomputer network support specialists, also called technical support specialists, analyze, troubleshoot, and evaluate computer network problems.Perform regular maintenance to ensure that networks operate correctly.Test and evaluate existing network systems.
Duties of Computer Support SpecialistsĬomputer network support specialists typically do the following: These specialists either support computer networks or they provide technical assistance directly to computer users. Ĭomputer Support Specialist * * Job Tracking ID : 85444-335802 * Job Location : Seattle, WA * Job Level : Any * Level of Education : Any * * Job Type : Full-Time/Regular * Date Updated : Ĭomputer support specialists provide help and advice to computer users and organizations.
As a first step, take a look at some of the following jobs, which are real jobs with real employers. Related Careers: Compare the job duties, education, job growth, and pay of computer support specialists with similar occupations.įollowing is everything you need to know about a career as a computer support specialist with lots of details. Job Outlook: Employment of computer support specialists is projected to grow 9 percent over the next ten years, about as fast as the average for all occupations. The median annual wage for computer user support specialists is $52,690. Salary: The median annual wage for computer network support specialists is $65,450. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.
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How to Become One: Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. As a result, many support specialists must work nights or weekends. Because computer support is important for businesses, support services may need to be available 24 hours a day. Work Environment: Most computer support specialists have full-time work schedules however, many do not work typical 9-to-5 jobs. What They Do: Computer support specialists provide help and advice to computer users and organizations.
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